Returns and Refunds Policy
Elite Housewares believes in Easy return policy.
For items purchased from our online website, If you're not totally satisfied, item isn’t the perfect match or have a change of mind you can return it and we will be happy to exchange or refund goods within 14 days of you receiving the goods if they are returned with the original receipt, are unworn and in the condition, they were purchased, including all packaging. A refund will be issued in the method the payment was made. This is in line with your consumer right of return and refund.
We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in a new and unused condition in original packaging.
Please note that Buyer is responsible to shoulder the return Postage for change of mind but we will collect the parcel if we have made an error in our despatch or if the item received is faulty or damaged, unless you have decided to keep the order with partial refund or replacement parts of the received order.
We reserve the right to refuse to exchange or refund items that are not returned within 14 days from the date you receive your good, if such items are not faulty. In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
If you return a single item bought as part of a multi-buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi-buy offer discount you will refunded with the full multi-buy value.
You must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. You can either send it back or return it to us in our warehouse.
How we can help you in returning your parcel
Unless the goods are faulty or not as described (in this case, see above), you will be responsible for the cost of returning the goods to us. If the goods cannot be returned by post, we estimate that if you use the carrier which delivered the goods to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection from our usual carrier.
We can help you collecting parcel and finding you the cheapest return postage labels, you can choose us to arrange the collection of the parcels and providing you the return postage labels. This cost will be deducted directly from your refund.
The cost of collecting the parcel depends upon weight, size and collection post code. Please ask for the quotation from our dedicated customer service team should you need help to collect your parcel. If you prefer to return the item, we will refund the item’s price to your original payment method within 5 business days once we receive the goods back in the warehouse.
Please Note: We are unable to accept any responsibility for items returned by you that are lost or damaged in the post. You must ensure that your items are securely packaged and obtain a proof of posting. Please allow at least three working days for your goods to reach us. we will refund the item’s price to your original payment method within 5 business days once we receive the goods back in the warehouse.
Free Returns to Store
If you would like to return goods to our warehouse free of charge you can return the goods to our warehouse and save the return postage, Please note that we are unable provide you any receipt at warehouse so please include your invoice number in the package you wish to return and we will do the needed.
The parcel should contain:
The item(s) you purchased that you wish to return in their original condition.
Your original delivery notes with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.
Your Consumer Right of Return and Refund:
If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
Because you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. As a consumer, you have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the Regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Some items cannot be returned, including:
- Items which are personalised or customised to your specifications.
Please be advised:
All eligible items purchased between 25 November and 25 December can be returned until 25 January of the following year.
If your order arrives damaged or defective, please Contact Elite customer service team for resolution.
Replacing Damaged Items or Missing Parts- If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply contact the seller and report the real issue it will save you from the hassle of returning goods to us. Please contact Elite housewares for the quickest resolution.
If you wish to return the damaged item we may ask you to upload a picture of the damaged item to take further action. Please inspect your item upon delivery and report any issues within 5 Working days of receiving the damaged item.
If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement.
If you have received a faulty or damaged item , please call our Customer Support helpline on 01582 733078 from 10am - 4pm on weekdays, Or you can leave an email on firstname.lastname@example.org.
Our turnaround time for replies to all e mails is 24hrs. Kindly avoid sending more than 1 email in 24hrs as this causes duplication and resulting confusion.