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Returns and Refunds Policy

Returns and Refunds:

We are very happy to refund or exchange items you are not entirely happy with and we will gladly pay postage on any defective item. 

If you have received your item and you do not wish to keep it.

Just contact us via email within 7 days of receipt of your order to notify us of your intent to return your order. All returns must be received by us within 14 days of receipt of your order. We will pay return postage on any defective item, however, should you not like an item and wish to return it, you will be responsible for return postage.


In the case of returning an item we request that these items are sent recorded and you obtain proof of postage as we cannot be held responsible if we do not receive your goods. The goods should be in their original packaging, unopened and unused.

Please include your name, address and telephone number so that we can refund you.

All returns should be sent to:

Elitehousewares (UK) Ltd
Unit 21 Crosgrove way
Luton LU1 1XL


Damages/Faulty:

All damages/shortages must be reported in writing (email is fine) within 5 days of receipt. We strongly recommend that you inspect your delivery the moment it arrives so that we may assist in the unlikely event of a problem. We will ideally arrange to have your parcel collected (Monday to Friday during business hours).Upon receipt of the return we will fully refund your order within 7 business days.

If a replacement is required this will be sent out immediately subject to stock availability.